UPS Healthcare last week launched its latest product UPS Premier in Singapore.

The company said the highly specialised shipping service combines a new level of tracking, prioritisation and recovery for patient-critical, time- and temperature-sensitive shipments.

“Of three levels of UPS Premier available globally, UPS Premier Gold has now launched and is available in Singapore. The service offers acceleration and first-in first-off package prioritisation, with real-time monitoring through a state-of-the-art proprietary mesh sensor built into package labels. This allows visibility of the package down to even 1 metre within the UPS network.”

Other benefits of UPS Premier include expedited package recovery processes and same day redelivery, temperature-controlled shipping environments, and 24/7 support by live agents to ensure medications and healthcare packages remain compliant.

“At the heart of every UPS innovation is customer experience, and this is never more relevant than when we’re also delivering for a patient,” said Chika Imakita, Managing Director of UPS Singapore.

“By combining visibility, traceability, control, recovery and international brokerage prioritisation into one service, we’re redefining expectations and what is possible for the critical logistics industry, while taking customer experience to a whole new level.”