More than a third (36 per cent) of Christmas ‘click & collect’ shoppers in the UK encountered issues with their ‘Click & Collect’ orders, according to the second annual JDA/Centiro Christmas Customer Pulse report, with a full three-quarters (77 per cent) saying they would be likely to switch to shopping with an alternative retailer next Christmas as a result of a poor online Christmas shopping experience. Of those that encountered any of the issues listed, not having a dedicated area … [Read more...] about More than 75% of UK online shoppers will switch retailers in 2016