Great food—the spicier the better—plus good customer service and a positive track record are the primary drivers of passenger satisfaction on international airline flights. In a stark departure from the price-driven culture of domestic airline customer behavior, the J.D. Power 2019 Airline International Destination Satisfaction Study,SM released, finds that cost and fees are notably less important than in-flight services when it comes to delighting passengers on international … [Read more...] about In-Flight Services boost passenger satisfaction on International flights, J.D. Power Finds