Readers, who regularly use London’s infamous Heathrow Airport, which as we wrote in our May issue, is the undisputed leader in the Passenger Harassment Competition, must have been pleasantly surprised to watch a recent item on CNN, which in no uncertain terms, confi rmed their darkest misgivings about this dreadfulairport.
Around the same time, the Herald Tribune in an article by Tyler Brulé not surprisingly, asked its readers "With public stripping and rudeness passingacceptable behaviour, what next?"
The article queried (like the CNN item), the logic of Heathrow’s unexplainable"One Bag" rule, which everyhour of the day is creating aggrevation,frustration and irritation and is, as Brulédescribed his experiences at Europe’sbusiest airport, "soul-destroying".
Britain’s Department of Transport, incapable of even answering some simple questions for an interview, is just busy helping airport operator BAA hire as many ill-tempered, tattooed security staff as possible, wrote Brulé.
No wonder that London’s City airport, which connects to all major hubs on the Continent and is free of all the above hassle, is experiencing a healthy growth in passenger numbers, obviously at the expense of Heathrow where passengers are treated like dirt.