UPS has announced the launch of UPS Express Critical, which it describes as "a service that meshes all of UPS’ same-day and urgent capabilities into a single suite, allowing customers to more effectively manage package and heavy freight shipmentstogether."

"For the fi rst time in the industry, customers have a single point of contact regardless of whether they’re shipping a small package or a 1,000 pound machine part – air or ground, domestic or international. Customers now have a single call center, one bill and one Website to manifest and track their truly urgent shipments," UPS added.