TNT said the growth of service logistics is attributed to several factors, including as a result of the current downturn, customers are tending to extend the life span of their equipment, hence boosting the demand for after-sales support, especially spare parts. There is also a trend towards the outsourcing of the service logistics division of businesses, especially in the telecommunications, electronics and semiconductor industry. Singapore due to its status as a regional transhipment hub has a 60 per cent share of the Southeast Asian market, according to the integrator.
With the introduction of this enhanced service, TNT said it is in effect moving a step up from the traditional role of a 3PL in the after market services by offering its customers overall visibility and control of its after market activities through a single point of contact.
TNT can act as the central control point for all service logistics, from managing repair turnaround times at the back-end to handling front-end activities such as return screenings. Equipment and spare parts are consolidated and strategically positioned in line with the customersÃ¢â‚¬™ service contracts using a dense 24/7 network of regional and national warehouses combined with forward stock locations across Southeast Asia.
In India TNT has already initiated the successful roll out of its solutions for the service logistics sector, to include running Multi User Storage (Storapart) facilities, managing SWAPS / Repairs and transportation logistics for various multinational high-tech brands.