dnata has evolved its existing cargo control centre into a new Cargo Integrated Command Centre (CICC) in Dubai, bringing enhanced technology, operational data and decision-making capabilities together to strengthen the performance of its cargo operations across the UAE.
Located at dnata’s Dubai International Airport (DXB) hub, the CICC provides teams with a centralised view of cargo operations across DXB and Dubai World Central-Al Maktoum International (DWC), enabling them to anticipate operational requirements, coordinate resources and respond quickly to changing conditions.
Connecting an operation of significant scale
The CICC oversees an operation that handled more than one million tonnes of cargo, 189,000 flight movements and 46,000 truck movements in the 2025-26 financial year. The facility brings greater visibility across this complex operation, supporting coordination between teams, facilities and activities across both airports.
The evolution of the command centre comes as Dubai continues to strengthen its position as a major global cargo and logistics hub. Global air cargo demand reached record levels in 2025, increasing 3.4% year-on-year, according to the International Air Transport Association (IATA). Dubai is also investing significantly in the future expansion of DWC, creating additional capacity to support the emirate’s long-term aviation and logistics growth.
Turning operational data into faster decisions
At the heart of the CICC is dnata’s internally developed operational dashboard, which consolidates critical information and refreshes every 10 seconds, giving teams a near real-time view of operations.
The centre draws on dnata’s core cargo management system, One Cargo, which reflects operational activities and transactions in real time, as well as its Appointment and Dock Management (ADM) system, which provides visibility of truck movements across both airports. It also includes data from Calogi, dnata’s cargo community platform, to help teams oversee landside activities and ancillary services, including last-mile delivery.
Together, these systems enable the CICC team to monitor activity across dnata’s cargo network, identify potential bottlenecks and support coordinated action across facilities and teams.
Enhancing operational visibility and coordination
With a comprehensive view of the cargo journey, CICC teams can make faster, better-informed decisions around workload, capacity and resources. This helps maintain the smooth flow of cargo through dnata’s facilities and supports a consistently high level of service for airline and freight forwarding customers.
Nabil Sultan Al Murr, Group Chief Executive Officer, dnata, said: “Cargo operations involve thousands of interconnected activities every day, making operational visibility essential to maintaining performance at scale. Our enhanced cargo command centre is part of our ambition to continuously evolve our operating model and infrastructure to strengthen Dubai’s position as a leading global logistics hub.
“The integration of our people, systems and operational data into a single operating environment gives us a stronger foundation to manage increasing complexity and support future growth.”
Building for the future
The enhanced CICC builds on dnata’s continued investment in technology and digitalisation across its Dubai cargo operations.
Recent initiatives include the integration of autonomous drones into warehouse inventory processes, delivering more than 99% accuracy in shipment tracking, as well as a centralised cargo screening control room developed with Dubai Police, which enables six X-ray screening machines at DXB to be remotely operated and monitored from a single location.
The CICC has been designed with future growth in mind, providing a scalable model that can evolve alongside dnata’s expanding cargo operations and support increasing capacity and operational complexity across the UAE.
