Korean Air has partnered with Amazon Web Services (AWS), a global leader in cloud technology, to develop an AI Contact Center (AICC) platform that incorporates innovative artificial intelligence (AI) technologies to improve customer center services. Korean Air held a kick-off event for the AICC at the airline’s headquarters in Seoul on May 20, attended by Keehong Woo, President of Korean Air; Kenneth Chang, Executive Vice President and Chief Marketing Officer, Korean Air; Francessca Vasquez, … [Read more...] about Korean Air to build AI Contact Center
e-commerce logistics
Swissport wins Gulf Air and renews major contracts in Geneva
Swissport welcomes Gulf Air, the Bahrain-based airline, as a new customer in Geneva. At the same time, Swissport renewed its contracts with three Middle Eastern airlines: Saudia, EgyptAir, and Kuwait Airways. Swissport Geneva has won Gulf Air as a new customer at Geneva-Cointrin airport, Switzerland. The company also renewed its contracts with high passenger volume airlines that operate multiple flights per week, including Saudia, EgyptAir, and Kuwait Airways. Gulf Air puts its trust in … [Read more...] about Swissport wins Gulf Air and renews major contracts in Geneva
DHL Global Forwarding announces management appointments in Asia Pacific
Effective 1 May 2024, Vincent Yong, previously President Director, DHL Global Forwarding Indonesia, assumes the role of Managing Director, DHL Global Forwarding Thailand Anders Hasselstroem appointed as Senior Vice President, Marketing and Sales, DHL Global Forwarding Asia Pacific, effective 1 June 2024 DHL Global Forwarding, the freight specialist of DHL Group, has announced two strategic appointments for Asia Pacific to bolster growth within the region. “With an increasingly complex … [Read more...] about DHL Global Forwarding announces management appointments in Asia Pacific
Andrea Coccetti becomes ATR’s new Chief Financial Officer
The Board Members of ATR, the world’s number one regional aircraft manufacturer, appointed Andrea Coccetti as the company’s new Senior Vice-President Finance and Chief Financial Officer, effective May 1, 2024. He succeeds Antonio Di Gennaro who takes on new responsibilities within the Leonardo Helicopters management team. In this role, Andrea joins ATR’s Top Management team, reporting to the company’s Chief Executive Officer, Nathalie Tarnaud Laude. He is based at the company’s headquarters … [Read more...] about Andrea Coccetti becomes ATR’s new Chief Financial Officer
Air India partners with MedAire to offer enhanced in-flight healthcare for passengers
Air India, India's leading global airline, has announced its partnership with MedAire, a premier aviation medical support provider, to ensure emergency healthcare services to its passengers and crew on board its flights. The initiative sets a benchmark in the Indian aviation sector, making Air India the first airline in the country to integrate MedAire’s advanced medical assistance across its entire fleet. MedAire, through its app Medlink, will provide round-the-clock access to a team of … [Read more...] about Air India partners with MedAire to offer enhanced in-flight healthcare for passengers
Saudia Cargo achieves record-breaking success in the first quarter of 2024
Strategic Partnerships Boost E-commerce Logistics 38% Cargo Increase on Passenger Flights Saudi Arabia— May 2024 — Saudia Cargo continues to reach new milestones, showcasing exceptional achievements in the first quarter of 2024. These accomplishments follow a transformative success in the past year, marked by resilience and innovation, positioning Saudia Cargo as a key player in the global air cargo industry. Saudia Cargo's cargo volume jumped by 20 percent in the first quarter of 2024, a … [Read more...] about Saudia Cargo achieves record-breaking success in the first quarter of 2024