Hong Kong’s Asia Airfreight Terminal (AAT) has announced that it has set itself higher service standards to speed up the handling of general import cargo by up to three hours.
The company said in a statement that it “has continuously invested in state-of-art facilities, developing well-trained and professional workforce to enhance the service standards for customers”.
Under the new service standards, the cargo breakdown time for passenger/combi flights has been reduced by two hours to under three hours for cargo of less than 10 tons, and to less than four hours for cargo of 10 tons or more. For freighters, the cargo breakdown time has been cut by three hours to take five hours.
Khaw Hock Eng, general manager of AAT, said, “AAT has made significant strides to enhance operational efficiency for cargo handling for the airfreight industry. This upgraded service standard is another milestone which has fully manifested our continual pursuit to bring the service standards to the next level. In addition, a series of upcoming service upgrade projects are already in the pipeline to be unveiled soon, among which is to upgrade one of our security screening machines in the third quarter of 2015. More details will be shared regularly.”