Specialist aerospace logistics provider B&H Worldwide has extended its AOG service to cover its entire global operation. Based at London’s Heathrow airport the new B&H 24/7 Critical Logistics Centre is a permanently staffed single point of contact for all customers needing expert critical logistics assistance wherever they are located in the world. The centre becomes fully operational on 1 August 2015.
Says B&H’s Group CEO, Stuart Allen: “When a customer calls us at 3am to ask for logistics help with a grounded aircraft they get straight through to one of our highly trained AOG team who can discuss their needs knowledgeably and efficiently. We immediately spring into action and start working on resolving their issue, thereby minimising the impact of an aircraft on the ground and at the same time saving precious time and money”.
Permanently staffed by a team of aerospace logistics professionals, the B&H Critical Logistics Centre handles some 21,000 AOG shipments a year and offers real-time, global tracking through its OnTrack system. OnTrack is B&Hs IT platform which provides 24/7 real-time tracking of every AOG consignment. It works at customer order level rather than air waybill level thus speaks the customer’s language; the B&H system tracks AOGs by part number, serial number, aircraft tail number, or for example by C-Check event so an engineer doesn’t have to recall lengthy air waybill numbers to establish where the critical shipment is at any time, day or night.
Adds Allen: “We really understand this market, it’s what we do and as a result we’ve witnessed double-digit growth in the number of AOG shipments we have handled over the last three years. We are continuing to see increasing demand for our service because customers know they can truly rely on us 24/7 and the concrete exemplification of this is our investment in the Critical Logistics Centre”.
“Too many freight forwarders make claims about their capabilities in this field which are not backed up by the reality. Our AOG desk is fully staffed, 24/7 – it’s not a call out system but a genuine, manned office operated by a dedicated team of nine individuals with more than 27 years’ experience in handling the most complex AOG requests”, he said.
