Virgin Atlantic Cargo’s commitment to ‘best-in-class’ customer service and operational resilience has been recognised by the awarding of its first Cargo iQ certification following an independent audit by SGS Société Générale de Surveillance SA on behalf of Cargo iQ, the IATA interest group creating and implementing quality standards for the worldwide air cargo industry.
The audit of the airline’s Quality Management System measured Virgin Atlantic’s performance using the Cargo iQ metrics to track the achievement of shipment milestones and deliveries in accordance with the commitment created at the time of each customers’ booking.
Cargo iQ – which has more than 80 airline, freight forwarder, ground handling, road feeder service and IT provider members – is a system of shipment planning and performance monitoring for air cargo based on common business processes and milestones. Its Master Operating Plan (MOP) describes the standard end-to-end process of transporting air cargo and gives users a path to enhanced process control, quality monitoring and service improvement.
Virgin Atlantic’s certification follows a two-day on-site visit by SGS auditors, who looked at internal processes, including measures taken to minimise or eliminate shipment errors and provide customers with more visibility of shipment status. The airline successfully demonstrated that its processes and services are compliant with Cargo iQ’s quality standards.