Air France-KLM Cargo, Delta Air Lines Cargo and Virgin Atlantic Cargo are promising cargo customers more connections, greater shipment routing flexibility, improved trucking options, aligned services and innovative digital solutions with the launch of their expanded trans-Atlantic Joint Venture (JV).
The new partnership, which represents 23% of total trans-Atlantic cargo capacity or more than 600,000 tonnes annually, will enable the airlines to offer the best-ever customer experience, and a combined network of up to 341 peak daily trans-Atlantic services – a choice of 110 nonstop routes with onward connections to 238 cities in North America, 98 in Continental Europe and 16 in the U.K.
More choice and convenience for customers
Customers will be able to leverage an enhanced network built around the airlines’ hubs in Amsterdam, Atlanta, Boston, Detroit, London Heathrow, Los Angeles, Minneapolis, New York-JFK, Paris, Seattle and Salt Lake City. It creates convenient nonstop or one-stop connections to every corner of North America, Europe and the U.K., giving customers the added confidence of delivery schedules being met by a wide choice of options.
The expanded JV enables greater co-operation between the airlines, focused on delivering world class customer service and reliability on both sides of the Atlantic achieved through co-located facilities, joint trucking options as well as seamless bookings and connected service recovery. The airlines already co-locate at warehouses in key U.S., U.K. and European airports, and will review opportunities to co-locate further at more airports around the globe.
Expertise in Specialised Products
The four airlines will leverage their expertise in the transportation of specialised products, including end-to-end GDP and IATA CEIV quality compliance for pharmaceuticals, supported by dedicated teams and facilities across the globe. The JV will allow the airlines to provide customers with a diversified product range to best suit their individual requirements.
Ease of doing business
Customers will be able to book their shipments with knowledgeable local teams and by using new digital solutions designed to reduce duplication and drive efficiencies as a result of greater connectively between the airlines’ systems. Alongside the development of a growing choice of self-service technology options, customers will continue to enjoy the support of co-located customer service centres to enhance their cargo delivery experience.