Africa’s largest network operator, Ethiopian Cargo & Logistics Services, is looking to heighten the cargo customer experience with the launch of a new feature that enables online cargo reservations.
The platform, available for Android and IOS, enables customers to check flight schedules, space availability, and loadability of freight and make real-time booking in a dedicated portal at cargobooking.ethiopianairlines.com
Customers can also submit enquiries, receive notifications when the shipment is ready, book charter flights and track their shipments using the mobile app.
“We are committed to start walking the long walk of taking out paper from the entire air cargo process by digitalizing the logistics value chain,” said Ethiopian Airlines group chief Mr. Tewolde GebreMariam.
“Taking out paper from the logistics value chain is not only convenient and hassle free service for customers but also it delivers more efficient operational excellence and achieves long-term sustainability goals.”
The airlie said the online booking platform will be crucial in providing direct cargo customers and forwarders with reliable access to the carrier’s cargo capacity inventory. It has adopted the latest technologies f