Shanghai Pudong Int’l Airport Cargo Terminal Co., Ltd. (PACTL) has recently successfully completed the upgrade and relocation of its Cross-border E-commerce Handling Centre at PACTL WEST Terminal, with the enhanced facility now officially in operation. As the first major project delivered under PACTL WEST’s broader upgrade program, the initiative represents an important step in strengthening operational capabilities, improving service efficiency and supporting the continued development of air cargo services.
With the rapid development of cross-border e-commerce, air cargo handling facilities are facing increasing requirements for greater capacity, streamlined processes, operational visibility and closer coordination among supply chain stakeholders. To better respond to these evolving market demands, PACTL WEST has upgraded its Cross-Border E-Commerce Handling Centre by optimising operational layouts, improving handling processes and introducing digital solutions to support more efficient cargo flows.
The upgraded centre has been relocated from the inbound area to the outbound area of PACTL WEST, with the facility expanded to approximately 4,170 square meters, representing a 40% increase compared with the previous site. The redesigned layout integrates dedicated operational areas for cargo unloading, outbound storage, security checks, and customs inspection, enabling smoother outbound handling processes. Equipped with enhanced handling and inspection systems, the centre improves operational flexibility and supports secure and reliable e-commerce shipment handling. Following the upgrade, the centre’s daily handling capacity has doubled compared with the previous facility.
Digitalisation is a key element of the enhancement. By integrating data interfaces across different operational systems, the centre has improved information connectivity and data sharing throughout the handling process. A visualised operational dashboard has been introduced to provide a comprehensive view of key operational data, enabling more efficient management and better utilisation of resources. Through multi-dimensional real-time data display, the system supports more transparent operations and facilitates more accurate decision-making.
The enhanced digital system further strengthens outbound process control through automated verification. During the release process, the system automatically verifies sorting status and controls shipment release, ensuring that parcels which have not completed required handling procedures cannot proceed to outbound delivery. This improves operational accuracy, security and traceability throughout the e-commerce handling process.
“The upgrade of the Cross-border E-commerce Handling Centre reflects our continued commitment to strengthening infrastructure capabilities and operational efficiency. By combining optimised processes, enhanced facilities and digital solutions, we aim to provide more reliable and efficient services to our customers and partners, while continuously strengthening our capabilities to support the evolving needs of the air cargo industry,” said Carsten Hernig, Deputy General Manager of PACTL.
The completion of the Cross-Border E-Commerce Handling Centre enhancement marks the first milestone in PACTL WEST’s broader upgrade program. Looking ahead, future upgrades will focus on areas including cold chain handling, automated cargo handling systems and information systems. Through continuous investment in modern facilities and digital transformation, PACTL aims to further enhance operational efficiency and deliver high-quality cargo handling services for customers and partners.
