Lloyd’s Register Quality Assurance (LRQA), a leading global certification body, has granted ISO 9001 certification to Swissport International following a successful assessment of its Quality Management System (QMS). This achievement underscores Swissport’s dedication to consistently delivering high-quality services and exceeding customer expectations across its entire operation. The company’s adherence to the highest quality management standards fosters efficient processes, continuous improvement, and outstanding performance throughout its global network.
“Our business thrives on providing reliable, top-quality services to our airline customers and partners,” says David Clark, Head of Quality, Health, Safety & Environment at Swissport. “Securing global certification for our professionally managed processes that meet internationally recognized standards is a significant achievement. ISO 9001 will further solidify Swissport’s reputation, build customer trust, and assure our clients that we have implemented industry-leading measures to maintain and enhance service quality. This certification is a testament to our unwavering commitment to continuous improvement in quality management practices.”
The ISO certification encompasses Swissport’s worldwide operations at nearly 300 stations across 44 countries, recognizing a unified and comprehensive quality management approach across its global network and diverse business lines. These include ground operations such as passenger services and baggage handling, aircraft and air cargo handling, fueling, and the ASPIRE airport lounges’ hospitality services. Airlines benefit from this certification through consistently high-quality services, including baggage handling and passenger services, leading to improved punctuality and operational safety. Airports also gain from enhanced coordination among service providers, resulting in increased operational efficiency, reliability, and an improved passenger experience through streamlined processes and fewer operational issues.
To attain this certification, Swissport underwent a rigorous review and audit of its QMS by LRQA, conducted over several days at multiple locations worldwide. This process involved on-site document inspections to verify compliance with ISO 9001 standards and assess the QMS’s effectiveness. LRQA will conduct annual surveillance audits of Swissport, with recertification required every three years.
