Kerry Logistics Network Limited has expanded its after-sales services to a global technology and smart consumer electronics brand.
The after-sales services encompass end-to-end delivery from repair, software upgrade and hardware replacement to payment and value-added services for mobile phones and tablets.
KLN manages the 3,000-sqft customer service centre dedicated to the brand, which contains service counters, workstations and an experienced team of repair specialists.
The company currently manages 20,000 sqft of repair centre facilities for different electronics and technology brands in Hong Kong, and having a one-stop-shop approach will potentially shorten the after-sales service turnaround and give the brand a competitive advantage.
“Our dedicated technical experts are committed to offering fast in-store updates and high-quality repairs, ensuring that customers are able to have their devices back within the shortest possible time,” Samuel Lau, Managing Director – Integrated Logistics North Asia of Kerry Logistics Network.
KLN has been providing regional distribution centre solutions for several international brands in the electronics vertical, including return merchandise authorisation service for a drone manufacturer, the installation of charging stations in commercial and residential for electric vehicle brands, and components management for leading electronic component manufacturers. The company provides labelling, packaging, domestic distribution and export services.