CargoAi unveils CargoCoPilot Agent — Unified AI for air cargo

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CargoAi, a pioneer and long‑standing leader in AI for airfreight, announced the CargoCoPilot Agent — Unified AI for Air Cargo, a conversational AI that works across WhatsApp, email, airline websites, and their own CargoMART platform to streamline everyday workflows for airlines, GSAs, and freight forwarders. The Agent handles common customer requests end‑to‑end — from AWB‑based tracking and rate & capacity search to automated booking and instant answers — cutting manual back-and-forth and speeding up responses industry‑wide.

The CargoCoPilot Agent is the next evolution of CargoAi’s AI portfolio, building on years of investment and proven products such as the CargoCoPilot AI Outlook Plugin, CargoCoPilot via API, and AI‑Powered Rates inside CargoMART. This launch represents a step‑change in capability: a single, secure AI interface that understands any language and meets customers wherever they work.

“AI must feel natural, trustworthy, and useful from day one. With CargoCoPilot Agent, a forwarder can simply ask ‘Show me rates to JFK’ or “Where is my shipment?” — and the Agent does the rest,” said Matt Petot, CEO at CargoAi. “CargoAi is not experimenting with AI — we are deploying it live, at scale, and with measurable business value. With these new developments, we are targeting to automate not less than 50% of emails interactions received by our industry, making room for higher valued tasks.”

What the Agent does today

  • Consistent, multilingual experience across WhatsApp, email, web, airline portals, and CargoMART providing fast and reliable assistance.
  • AWB‑based real‑time tracking with instant status and milestone insights via WhatsApp, or in-app chat.
  • Rate & capacity search via natural language (“Show rates for SIN → JFK on 10 Sep 2025”), including routes and cargo types.
  • Automated bookings from queries and emails: the Agent extracts shipment details (origin, destination, weight, dimensions), places bookings and confirms back to the user.
  • Instant answers to FAQs (e.g., delivery cut‑offs, service rules) to reduce repetitive tickets.
  • Operational lookups such as GHA details, airline contacts, special charges or instructions (e.g., “Share the sales contact for [Airline]”).
  • Full conversational interface in CargoMART — replacing clicks with natural language.
  • Airline/GSA email automation: auto‑responses to high‑volume email queries like “Where is my shipment?”, “Where should I deliver this cargo?”, or “Any space on tomorrow’s flight?”
  • Fully white-labeled and customizable: Powering CargoAi and configurable for airlines, GSAs, and forwarders’ own channels.
  • ONE Record compatible: uses multiple data sources, including ONE Record servers.

How it works — secure by design
CargoAi blends large language models (LLMs) for understanding and generation with predictive ML for price and capacity optimisation.

  • Private training, on our servers: LLMs trained by CargoAi on proprietary datasets — never shared or used to train public models. We combine CargoAi’s unique marketplace data (millions of searches, quotes, and bookings across 150+ countries) with aggregated, anonymised industry sources and are building bridges to work with IATA ONE Record servers.
  • Trained on real cargo communications: The Agent is trained on millions of data points and real emails between forwarders and airlines, using pattern recognition, context cues, and entity extraction to interpret requests.
  • Confidence‑aware automation: Every decision carries a confidence score. High‑confidence tasks execute instantly; lower‑confidence cases are flagged for human review. Even then, the Agent can accurately respond to a large share of inbound emails, ensuring speed without compromising accuracy.
  • Low‑barrier adoption: Over 40% of current plugin users are forwarders without a TMS. The Agent connects via email or WhatsApp, or directly through CargoMART, making it an easy on-ramp to AI regardless of digital maturity.

Proven AI ecosystem of CargoAi
CargoAi’s AI leadership is built on a proven portfolio already delivering value:

  • CargoCoPilot AI Outlook Plugin — One‑click extraction of shipment details from Outlook emails straight into CargoMART. Eliminates manual entry and errors while reading only the relevant parts of an email for privacy and security.
  • CargoCoPilot via API — Converts unstructured email requests into structured data to auto‑generate quotes and injects them into airline/forwarder systems. Scales to thousands of quotes per month for users (e.g., 10,000+ with ~94% automation), cutting response times dramatically.
  • AI‑Powered Rates — Combines real‑time API‑sourced airline rates with 6+ weeks of historical trends to power rate suggestions, complementing traditional static rate sheets. Helps forwarders stay responsive and margin‑aware as market conditions shift.

From Plugin to Agent — What’s New

CargoCoPilot Today

  • Reads Outlook emails and extracts shipment data into CargoMART
  • Loads quotes into systems
  • Forecasts rates

CargoCoPilot Agent

  • Everything above plus:
    • Multi‑channel (WhatsApp, web, email, partner and airline platforms)
    • Auto‑search & tracking
    • Real‑time knowledge answers across operations
    • Powered by IATA ONE Record + CargoAi data

“This launch represents a major milestone in our journey to make air cargo operations autonomous, intuitive, and connected. Our AI Agent is deeply aligned with cargo professionals’ daily needs. It reduces workload, improves response times, and adapts continuously to changing operational flows,” said Matt Petot, CEO of CargoAi.

Roadmap: Continuous learning, broader integrations
CargoAi will continuously expand the Agent’s use cases and domain understanding, integrate with additional systems as required, and broaden the range of inquiries it can handle autonomously. Customers will benefit from week‑over‑week improvements as the Agent learns from new patterns while maintaining strict privacy controls.