UPS, one of the world’s largest package delivery and supply chain management companies, has enhanced its services in Johor in a move that significantly reduces delivery times and boosts global connectivity for UPS customers across the state.
The new operation, which consists of a bonded warehouse at Senai International Airport and a package centre in Senai, is located in one of Johor’s leading manufacturing and industry clusters and at the heart of the Johor-Singapore Special Economic Zone (JS-SEZ).
It means imports and exports to Johor from countries across Asia Pacific can now enjoy next-day delivery, while imports and exports from Europe and the U.S. will arrive in as little as two business days. This is a time saving of one business day, facilitated by improvements in connectivity between Johor and Singapore’s Changi Airport.
“In line with the growth possibilities presented by the Johor-Singapore Special Economic Zone, we’re excited to open our new Johor service at a time when there are opportunities for businesses to expand and build greater resilience into their supply chains,” said Ingrid Sidiadinoto, senior managing director UPS Malaysia.
“Johor is an important industrial centre in southern Malaysia, particularly for manufacturing and high-tech companies. Being able to respond to orders quickly is critical in these sectors and now UPS customers in Johor can send and receive deliveries to and from anywhere in the world in two business days or less. This offers the fast and flexible access businesses need to our industry leading global network to make them more responsive, more resilient and more competitive.”
The new Johor operation underscores UPS’s continued commitment to supporting businesses in Malaysia by providing better access to the company’s world class integrated global logistics network.
“The establishment of UPS’s new Johor operation reflects Malaysia’s growing prominence as a regional logistics and supply chain hub,” said Datuk Sikh Shamsul Ibrahim Sikh Abdul Majid, chief executive officer of the Malaysian Investment Development Authority (MIDA). “Strategically located in Senai, the facility benefits from robust multimodal connectivity, including well-established highways, rail links, and proximity to key ports, making it an ideal gateway for integrated logistics solutions.
“This milestone complements the government’s MADANI vision to position Malaysia as a high-value, innovation-driven economy. MIDA will continue to support companies like UPS, fostering their sustained growth within Malaysia’s vibrant logistics ecosystem.”
This is the latest in a series of investments by UPS in its Malaysia network. In 2024, the company introduced a service enhancement to allow deliveries from Johor to over 50 countries across the Americas to be completed in as little as two business days. Later in the year UPS also announced a partnership with Ninja Van to provide UPS’s international express services at any of Ninja Van Malaysia’s 52 stores across Klang Valley.
