cargo.one, the leading digital air freight platform, unveiled its latest release, including a series of updates featuring AI automation and smart workflows. The enhancements streamline the entire quoting process for forwarders, from initial customer emails to quotes won and booked. Forwarders using the new capabilities report improved efficiency and faster quote turnaround times, leading to increased conversion rates.
The freight forwarding industry has long struggled with fragmented workflows that force teams to chase rates across different tools and manually copy data. These inefficiencies slow down quoting processes and prevent teams from focusing on higher-value activities like building customer relationships and handling complex shipments or large tenders. As supply chains grow more complex and customer expectations rise, the need for workflow automation has become critical.
cargo.one’s latest product release addresses these challenges with three key innovations: AI-powered automation to accelerate quoting, an enhanced rate management system with all rate types needed for complete door-to-door pricing in one place, and integrated workflows that enable freight forwarders to work on opportunities and quotations from one central queue.
Freight forwarders receive hundreds of quote requests daily, with teams spending hours manually processing requests and logging data. cargo.one uses AI to extract shipment details from incoming emails and collect relevant rates from its AI-native database, bringing forwarders to an initial quote quickly and with ease.
Alongside the platform’s live and static rates, forwarders can now manually request rates from airline sales teams directly on the platform, while leveraging their own consol and gateway rates. Such comprehensive rate coverage enables forwarders to compare all rate options while ensuring full control over rate access by teams.
Freight forwarders using cargo.one can prioritise opportunities and quotes in a central queue, access every rate needed, and sync quotes directly to their TMS. This results in an end-to-end workflow that allows forwarders to quote faster and with no need to switch between tools.
Moritz Claussen, Founder and Co-CEO of cargo.one, comments, “cargo.one focuses its AI where we can unlock significant, everyday value for our customers. By eliminating manual work from quoting, we enable freight forwarders to focus on their core expertise – understanding customer needs and providing exceptional solutions. Our latest step in combining AI automation, comprehensive rate coverage, and unified workflows unlocks a new level of efficiency that wasn’t achievable before.”
Hylton Gray, CEO Air Freight, Sea Freight, Contract Logistics & Sales, at Röhlig Logistics, notes, “The future of freight forwarding lies in intelligent automation that enhances human capabilities rather than replacing them. cargo.one’s approach of building AI on top of its robust rate data represents exactly the kind of foundation our industry needs. We are excited about the possibilities this creates for our teams to focus on customer-facing and strategic activities, while the platform can handle more routine work.”
Andy Schaefer, Senior Vice President, Global Head of Airfreight at Toll, explains, “Every customer has unique shipping needs that demand tailored solutions. cargo.one’s comprehensive airline network, state-of-the-art data quality and simple interface enable our teams to quickly find the right option for every customer – exactly the kind of technological advancement that drives our competitive edge.”
Alexander Bang, Director, Airfreight Product Management at Logwin, adds, “In today’s competitive freight market, comprehensive rate access and quoting speed have become essential, strategic capabilities. cargo.one connects our global offices and integrates with our systems, eliminating the fragmented workflows that can slow operations and allowing our teams to respond with the speed and accuracy our customers increasingly expect.”
This latest release strengthens cargo.one’s position as the leading air freight platform, applying AI to the market’s most comprehensive rate selection. cargo.one continues to evolve as the industry’s central platform, freeing freight forwarders from manual work so they can focus on winning shipments and growing their business.
