Saudia Cargo named ‘Best E-Commerce Carrier – Middle East’ for third consecutive year at Payload Asia Awards

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Saudia Cargo, the leading air cargo carrier in the Middle East, has been recognised as the “Best E-Commerce Carrier of the Year – Middle East” for the third consecutive time at the prestigious 2025 Payload Asia Awards. This momentous achievement reaffirms the company’s unrivalled leadership in e-commerce logistics and its pivotal role in facilitating seamless global movement of online shipments across the region, significantly contributing to the Kingdom’s logistics ambitions within Saudi Vision 2030.

Saudia Cargo’s win stems from a comprehensive strategy focused on aggressive market development. This includes a strong emphasis on the Far East, where weekly e-commerce capacity from Hong Kong is around 1,200 to 1,500 tons, and routes to China have doubled. The strategic move into Shenzhen, China, directly targets one of the most lucrative e-commerce markets. Further solidifying its market presence, the launch of ‘Saudia Cargo Global’ in Hong Kong, a joint venture with TAM Group, serves as a dynamic command centre to enhance commercial reach and service capabilities for the Middle East’s trade with Greater China, APAC, and beyond.

Strategic collaborations with major global e-commerce platforms such as Cainiao, Shein, Alibaba, Temu, and TikTok have significantly diversified Saudia Cargo’s service portfolio. This is complemented by an unrivalled customer experience, driven by advanced digital solutions, including a state-of-the-art customer portal and a robust Net Promoter Score (NPS) of +56.

Operationally, Saudia Cargo’s collaboration at Cainiao’s Liege eHub optimises logistics processes, achieving a blazing-fast 3-hour e-commerce transit and truck handling in under 90 minutes. Coupled with an impressive 92% On-Time Performance (OTP), this ensures unmatched cost-effectiveness and predictable supply chains. This comprehensive approach resulted in a staggering 20% increase in e-commerce volumes last year, solidifying Saudia Cargo’s indispensable role as a pivotal enabler of the Middle East’s digital economy and a leader in specialised cargo.