Shanghai Pudong International Airport Cargo Terminal Co., Ltd. (PACTL), together with its subsidiary PACTL WEST, has successfully completed the Cargo iQ audit process, making PACTL the first air cargo terminal from the Chinese mainland to achieve this certification.
Cargo iQ, an industry initiative supported by the International Air Transport Association (IATA), promotes common quality standards and performance measurements across the air cargo supply chain. Its framework focuses on defining and monitoring key shipment milestones, helping industry participants improve process transparency, data quality and operational performance.
The certification recognises the implementation of Cargo iQ’s quality standards for ground handling operations at both facilities. It marks an important step in PACTL’s ongoing efforts to strengthen shipment visibility, support consistent performance measurement and enhance service quality through data-driven management.
PACTL’s approach to operational quality is supported by ongoing investment in digitalisation and innovation. Working closely with IATA, PACTL integrated Cargo iQ requirements into its operational processes and established a dedicated database for daily data analysis and performance monitoring. These efforts complement wider digital initiatives, including Easy Cargo 2.0, Hermes 5 upgrade and ONE Record pilots, which support the continued development of connected data exchange and digital cargo handling processes.
“Achieving Cargo iQ certification reflects our commitment to operational quality through consistent processes, data-driven management and continuous improvement,” said Carsten Hernig, Deputy General Manager of PACTL. “It represents the collective efforts of our colleagues at PACTL and PACTL WEST and provides a foundation for further strengthening operational transparency and service quality for our airline customers and logistics partners.”
“Congratulations to PACTL for its swift and rigorous implementation. Achieving this milestone reflects strong leadership and a clear commitment to quality standards and operational excellence in ground handling,” said Marie Seco-Köppen, Executive Director of Cargo iQ. “PACTL’s active engagement within Cargo iQ demonstrates how collaboration drives continuous improvement and ensures regional perspectives are and will be reflected in the evolution of our global standard.”
Following the certification, PACTL will continue to strengthen its quality management practices through performance monitoring, digital innovation and collaboration with industry partners, supporting the ongoing improvement of its cargo handling operations.
