Peak season is crunch time for online retailers. A brief period towards the end of the year that features Singles Day, Black Friday, Cyber Monday and more, ‘peak’ season can have a dramatic impact on a business’ annual bottom line. The value of a well-planned strategy for Peak should never be underestimated—take Black Friday in Hong Kong as an example. According to online discount coupon platform Black Friday Online, Hong Kong businesses expect consumers to buy 25.5 million products during … [Read more...] about UPS Hong Kong shows SMEs how to prepare for ‘peak’ season
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More than 75% of UK online shoppers will switch retailers in 2016
More than a third (36 per cent) of Christmas ‘click & collect’ shoppers in the UK encountered issues with their ‘Click & Collect’ orders, according to the second annual JDA/Centiro Christmas Customer Pulse report, with a full three-quarters (77 per cent) saying they would be likely to switch to shopping with an alternative retailer next Christmas as a result of a poor online Christmas shopping experience. Of those that encountered any of the issues listed, not having a dedicated area … [Read more...] about More than 75% of UK online shoppers will switch retailers in 2016