DHL Express announced plans to increase its investments in physical infrastructure and services in Thailand to 180 million baht (EUR 4.9 million) in 2015 to deliver business growth and enhance service quality.
Part of the new investments include the relocation of DHL Express Thailand’s head office, the expansion of DHL service points and a new service centre in Thailand. Recently, the company has also introduced a customer experience management programme for its customers.
During the first four months of 2015, DHL Express experienced strong growth in several sectors, including in the SME segment and electronics, among others. DHL expects this trend to continue as new customers come onboard, while the company retains an existing base of thousands of active customer accounts.
Yasmin Aladad Khan, senior vice president, DHL Express South East Asia and South Asia commented, “Our major strategic initiatives in Thailand are aligned with Deutsche Post DHL Group’s Strategy 2020, which aims to define the Group’s next phase of development. With the vision of becoming a company that defines the logistics industry, we believe our investments in facilities, network and people in a growth market like Thailand will enable us to not only lead the industry but become a provider of choice. This robust investment also reflects DHL’s confidence in the long term stability of the Thai economy and logistics sector.”
Chananyarak Phetcharat, managing director, DHL Express Thailand and Indochina said, “DHL Express remains committed to realising new business by developing advanced logistics solutions for our customers and investing in network and technology to simplify customers’ lives as well as focusing on long-term success in Thailand. As we strive to be the leader in quality service excellence and the most customer-centric company, we believe that DHL Express will constantly add value to our customers and continue down our profitable growth path.”
DHL Express has been expanding its footprint in Asia. Some of the recent investments include a EUR 85 million investment in the South Asia Hub in Singapore, a EUR 153 million North Asia Hub in Shanghai, a EUR 67 million gateway in Tokyo and a EUR 8.9 million South Service Center and country office in Ho Chi Minh City. DHL’s network is served by an air network of over 40 aircraft covering 40 countries and territories, and utilising approximately 690 commercial flights per day in Asia Pacific and supported by its ground network of four main hubs and over 500 facilities in the region.