UPS recently started onboarding customers for its new UPS My Choice for business service, the first visibility and tracking solution in the U.S. designed for small and medium-sized businesses (SMBs). Key features include an Internet-based tracking dashboard; advance delivery notifications, including day-before and day-of delivery notifications; and estimated time of delivery within two-hour windows for the majority of US postal codes.
The mobile-friendly solution addresses significant pain points for SMBs. Self-registration enables shippers and receivers to more easily monitor, plan, react to and control their incoming deliveries and outgoing shipments. Users can share access with additional members of their organizations, giving them the same visibility and control over deliveries. Additional features to be rolled out later this year include delivery change options for increased delivery flexibility and a new delivery alert which lets receivers know when the driver is nearby or within a very short time window of delivery from 1 hour to just 15 minutes away.
The launch extends the reach of the UPS My Choice platform to commercial customers – and builds on the success of UPS My Choice for home, which was introduced in the U.S. in 2011 and now has more than 60 million members globally. UPS My Choice for business will enable a consistent customer experience for both business-to-consumer (B2C) and business-to-business (B2B) companies.
Currently UPS My Choice for business is available in the United States. Limited international expansion is planned for early 2020.
- Time savings from expanded visibility by multiple users in a single organization
- Improved customer service through proactive monitoring of shipments with notifications and a convenient, mobile-responsive dashboard
- Reduced labor costs through better inbound staffing based on inbound shipping forecasts
- Reduced inventory carrying costs through an improved inbound forecast, enabling companies to keep less inventory on hand
E-commerce continues to increase consumer expectations around order-to-delivery speed. Streamlining and optimizing the customer experience is key to helping SMBs build a reputable brand and earn repeat business. UPS My Choice for business helps SMBs meet those expectations through access to important visibility information and preference-driven alerts – improving their inbound receiving, outbound shipping, and customer service.