Qualtrics, the leader in experience management, announced that it has been selected by Thai Airways International Public Company Limited (THAI), the national flag carrier of the Kingdom of Thailand, to amplify the airline’s unified customer experience management programme. THAI will be using the Qualtrics Experience Management Platform to synchronise useful customer feedback and deliver personalised experiences to its customers in real-time. According to the … [Read more...] about THAI reinvents Customer Experience with Qualtrics
Thai Airways International
Thai Airways takes delivery of first A350-900
Thai Airways International (THAI) has become the eighth operator of the A350 XWB, following the delivery today of the first of 12 aircraft set to join the carrier’s fleet. The aircraft delivered today is being operated on lease from US-based CIT. After an initial period flying on regional services between Bangkok and Chiang Mai, the aircraft will be deployed on long haul flights soon thereafter, starting with the Bangkok-Melbourne route. Altogether THAI has acquired 12 A350-900s with four … [Read more...] about Thai Airways takes delivery of first A350-900
New Thai A350s/B787s could see THAI return to North America
Thai Airways International could resume direct flights to North America - likely Seattle and Vancouver - following the arrival of its new fleet of A350-900 and B787-9 Dreamliner aircraft. The Bangkok Post reported the national carrier’s president, Charamporn Jotikasthira, as saying recently that the new long-haul aircraft would enable it to relaunch flights to to North America. But the destination focus is likely shift from major cities like Los Angeles and New York to those with a shorter … [Read more...] about New Thai A350s/B787s could see THAI return to North America
Thai Airways to stick to delivery plan for 12 new A350s
Thai Airways International (THAI) has opted not to postpone the delivery of a fleet of 12 A350-900s, after the military government’s State Enterprises Policy Commission had earlier advocated THAI delay the new aircraft over the next three years to relieve financial burdens weighing on the company's turnaround plan. Airline sources told The Bangkok Post that as per its original agreement with Airbus, THAI will receive its first two A350s over the coming months to be followed by five in 2017 … [Read more...] about Thai Airways to stick to delivery plan for 12 new A350s
Oz competition authority goes after Thai
Australia's competition regulator has started court action against Thai Airways International, part of an ongoing investigation into alleged price fixing in the air cargo industry. The Australian Competition and Consumer Commission (ACCC) said in a statement on Wednesday that it alleges that between 2001 and 2006, Thai Airways entered into arrangements or understandings with other international air cargo carriers in specific countries that had the purpose or effect of fixing the price of fuel … [Read more...] about Oz competition authority goes after Thai
Thai Airways delays Airbus payment
Thai Airways International said Tuesday it had reached an agreement with Airbus to postpone the first payment for six A330 aircraft to be delivered in 2009 after being hit by the Thai airport closures and global economic crisis, according to Reuters. The Thai carrier had ordered eight A330 aircraft with six of them will be delivered this year, with the first due in April. The delivery of six A380 superjumbos is still on track for December 2010. The first payment will be postponed to April from … [Read more...] about Thai Airways delays Airbus payment
